Please read these terms carefully before using our services
Zappy operates as a booking platform connecting passengers with licensed taxi and private hire operators throughout the United Kingdom.
Zappy acts solely as an intermediary and booking agent. Zappy does not provide transport services, does not employ drivers and does not operate vehicles.
All transport services are provided by independent licensed operators.
The contract for the journey is between the passenger and the operator providing the transport service.
The operator is solely responsible for the provision of the transport service, including the driver, vehicle, routing, journey performance, licensing, insurance and compliance with applicable regulations.
Zappy receives booking requests and arranges transportation through licensed operators.
All bookings are subject to operator availability. Submission of a booking request does not guarantee acceptance by an operator.
Where required by applicable private hire licensing regulations, Zappy may accept and subcontract bookings to licensed operators.
Zappy may collect payment on behalf of operators as their disclosed agent. Payment made by a passenger to Zappy shall discharge the passenger's payment obligation to the operator in respect of the journey.
The total amount paid may include:
Zappy retains its commission or service fee for arranging the booking.
Journey prices are determined by reference to operator rates and marketplace pricing mechanisms.
The total displayed price may include a booking fee, service fee or commission retained by Zappy.
All prices displayed to passengers are inclusive of any applicable fees unless otherwise stated.
Requests to amend a booking are subject to operator availability and may result in additional charges.
Zappy cannot guarantee that requested amendments can be accommodated once a booking has been accepted by an operator.
Cancellation requests should be made as soon as possible.
Cancellation charges may apply where:
Depending on the circumstances, cancellation charges may be up to the full booking value.
Any applicable cancellation charges will be determined in accordance with the operator's policies and the circumstances of the booking.
Passengers are responsible for attending the agreed pickup location at the agreed time.
If a passenger fails to attend the pickup location within a reasonable period, the booking may be treated as a no-show.
In such circumstances, charges may apply up to the full booking value.
Additional charges may apply for:
Such charges may be applied by the operator in accordance with their standard rates and policies.
The operator is solely responsible for:
Zappy shall not be liable for the performance of the transport service provided by the operator.
To the maximum extent permitted by law, Zappy's liability shall be limited to matters directly relating to the operation of its booking platform.
Complaints relating to:
Should be directed to the operator responsible for the journey.
Zappy may assist in facilitating communication and resolving disputes where reasonably possible but is not responsible for the operator's actions or omissions.
Zappy operates in accordance with applicable private hire licensing regulations.
Zappy may subcontract bookings to licensed operators where permitted by law.
All operators are responsible for maintaining the licences, permissions, insurance and regulatory approvals required to provide transport services.
Neither Zappy nor the operator shall be liable for delays, cancellations or failures caused by circumstances beyond their reasonable control, including but not limited to:
Zappy processes personal information for the purpose of arranging and managing bookings.
Personal data may be shared with operators where necessary to fulfil a booking.
Zappy processes personal information in accordance with applicable data protection laws and its Privacy Policy.
Zappy reserves the right to amend these Terms & Conditions at any time.
Updated versions will be published on the Zappy website and shall take effect from the date of publication.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact our support team for clarification on any of our terms and conditions